Refund Policy for Impact Strategy LLC

Effective Date: January 27, 2025

At Impact Strategy LLC, we are committed to providing high-quality services and delivering value to our customers. However, we understand that there may be circumstances where a refund may be requested. This Refund Policy outlines the terms and conditions under which a refund may be issued for the services and products provided by Impact Strategy LLC.

By engaging with our services or purchasing our products, you agree to the terms of this Refund Policy. If you have any questions or concerns, please feel free to contact us at contact@impactstrategysolutions.com.

1. General Refund Conditions

Refunds are provided at the discretion of Impact Strategy LLC. We evaluate each request on a case-by-case basis to ensure fairness and transparency. Refunds may only be granted under specific circumstances and must be requested within the eligible period following the purchase or service delivery.

Eligibility for Refund:

  • The service or product must be purchased directly from Impact Strategy LLC via our official website, www.impactstrategysolutions.com.
  • Refund requests must be submitted within the time frame specified for each service or product, as detailed below.
  • Refunds are granted for specific reasons, such as product defects, failure to deliver the agreed-upon service, or other valid reasons listed under our refund conditions.

Non-Refundable Items:

  • Custom-designed or bespoke services that have already been rendered.
  • Subscriptions for services that have been used or accessed beyond a specific refund window.
  • Digital downloads (e.g., eBooks, templates, or digital files) once downloaded or accessed.
  • Services that were completed to the agreed specifications, even if the client later decides they no longer wish to continue with the service.

2. Services Covered by the Refund Policy

Consulting and Strategy Services
If you are unsatisfied with the consulting services provided by Impact Strategy LLC, a refund may be requested if:

  • The service has not been delivered as agreed or as outlined in the service contract.
  • The service was not provided by the agreed-upon deadline without prior communication and agreement.

Refund requests for consulting services must be made within 30 days of the initial service delivery. Requests received after this period will be evaluated on a case-by-case basis.

Digital Services (Web Design, Branding, etc.)
Refunds for digital services, such as website development, branding, or content creation, are available if:

  • The final deliverables are not in line with the agreed-upon scope, as detailed in the contract or project proposal.
  • The project was abandoned by Impact Strategy LLC without a valid reason or communication.

Refund requests for digital services must be submitted within 45 days of the project’s completion. After this period, any work completed is considered final, and no refunds will be issued.

Subscription-Based Services (Hosting, Maintenance, etc.)
If you purchase a subscription for any of our recurring services, such as hosting, website maintenance, or marketing campaigns, refunds are provided under the following conditions:

  • The service has not been provided as promised, and you have notified us of the issue.
  • If we fail to resolve any technical issues within a reasonable timeframe (as outlined in the service agreement), a refund may be issued for the current billing cycle.

Refund requests for subscription-based services must be made within 30 days from the service start date. No refunds will be issued after the first 30 days of service.

3. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Us
You must submit a written request for a refund within the eligible timeframe. Refund requests can be sent to contact@impactstrategysolutions.com or submitted through our website’s customer service form.

In your refund request, please include:

  • Your full name
  • Email address associated with the order or service
  • Order number or service agreement number
  • A detailed description of the issue and why you are requesting a refund
  • Any supporting documentation (e.g., screenshots, emails) that may help us assess the situation

Step 2: Evaluation of Refund Request
Once we receive your refund request, we will review the details and investigate the matter. Our team may contact you for further information if necessary. We aim to provide a response within 5-7 business days of receiving your refund request.

Step 3: Decision
After evaluating your refund request, we will inform you of our decision. If your request is approved, the refund will be processed to the original payment method.

Step 4: Refund Processing Time
Refunds, if approved, will generally be processed within 7-10 business days. However, depending on the payment method used (credit card, PayPal, etc.), it may take additional time for the refund to appear in your account.

4. Refunds for Digital Products

Due to the nature of digital products (e.g., eBooks, templates, digital downloads), we do not offer refunds once the product has been downloaded or accessed unless the product is defective. In the case of a defective digital product, please contact us within 7 days of purchase to request a refund or exchange.

5. Late or Missing Refunds

If you have been approved for a refund but have not yet received it, please check your bank account or payment provider. Refunds may take additional time to process depending on the provider.

If after checking you still have not received your refund, please contact us at contact@impactstrategysolutions.com. We will promptly assist you in resolving the issue.

6. Modifications to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Information

If you have any questions or concerns about our Refund Policy, or if you would like to request a refund, please contact us using the information below:

Impact Strategy LLC
📍 Address: 212 N. 2nd St. STE 100, Richmond, KY 40475
📞 Phone: +1 859-457-8156
📧 Email: contact@impactstrategysolutions.com